If your property is in a town or quite easily accessible and you have a keylock installed, late arrivals are not a big deal. If on the other hand, your property is quite difficult to reach or a bit remote and you rely on local managers to do the meet & greet – then late arrivals will definitely be a challenge. This is a case with one of my properties and recently I have found that several guests made a surprise announcement that their flights will arrive at 23:00 or after midnight and how could they access the property. In our case visitors would not easily find our property, let alone in the dark. Therefore our local manager always meets guests, takes them to the property and settles them in – a warm welcome and service guests are grateful for and appreciate.
As it takes up to 2 hours after airport arrival to get to the meeting point it can be a real stretch for our local manager to attend to guests late at night and I have now introduced late arrival fees and have started communicating these fees right at the beginning of a confirmed booking.
I wonder if there is a late night arrival trend as prices tend to get cheaper the later or more inconvenient flight times become. How do you manage late arrivals and if you have late arrival fees, how are they structured?